Something broke? We'll handle it.
One place for every Trifid team member to report an issue — on any platform or anywhere in the office. Log it once, and the fix comes straight to your inbox.
Every ticket lands on my desk. I triage it, pull in the right person, and personally sign off the fix before you get the all-clear.
Open a ticket
Fill this in and it's logged the instant you hit submit — stored safely, never lost on refresh. We'll email you a confirmation and, later, the fix.
Three steps. Zero chasing.
Submit your ticket
Pick the platform or office issue, set how urgent it is, and describe what's happening. Takes under a minute.
We triage & fix
It lands on Mazen's desk instantly. He assigns the right engineer, and you can track the status any time with your reference.
You're emailed
The moment it's resolved, you get an email with exactly what we did — no chasing, no wondering where it stands.
Ready when you are.
Report an issue now, or check where an existing one stands.